frequently asked questions
Do you deliver?
Do you deliver?
Pickup is available by appointment from our office location in NW Tucson. We also offer delivery to Tucson, Marana, and the greater Oro Valley area.
Enjoy free delivery on orders of $150 or more!
Where are you located? Do you ship?
Where are you located? Do you ship?
We currently operate out of a licensed and insured commercial kitchen. We do not ship at this time. Our by appointment only pickup location is on Ina and Thornydale, NW Tucson. Check our Pop Up page for in store events!
Handling instructions
Handling instructions
Our cake and cupcakes are most delicious when enjoyed slightly below room temperature. If you plan to serve the cake on the same day you receive it from the bakery, you have the option to refrigerate it or store it in a cool area away from direct sunlight. If refrigeration is your choice, kindly remember to remove the cake 4-6 hours before serving to ensure a soft cake and creamy buttercream.
Macarons reach their peak flavor when enjoyed at room temperature or with a slight chill—the buttercream becomes soft, the ganache turns creamy, and the shells maintain their delightful chewiness. To preserve their freshness, transfer the macarons into an airtight container and refrigerate for up to 4 days. For optimal taste and texture, take them out of the fridge half an hour before serving.
Pickup & Summer Handling Instructions:
Pickup is by appointment only at our Oro Valley office location. You’ll receive a confirmation with the exact address and pickup time via email or text.
Due to the Arizona heat, please keep your vehicle cool and plan to head directly to your destination after pickup. Our cakes and macarons are made with real butter and delicate fillings that can soften quickly in high temperatures.
If you’ll be running errands or are unable to go straight home, we strongly recommend bringing an insulated cooler bag or requesting delivery when available.
To preserve the look and quality of your order:
- Keep cakes level and upright during transport
- Avoid placing on seats or in direct sun
- Refrigerate immediately upon arrival if not serving right away
Are you a scratch based bakery?
Are you a scratch based bakery?
Yes! We pride ourselves of over 20 years of pastry and hospitality experience and only the finest ingredients used. Our treats not only look lovely, but taste wonderful as well. Only the highest ingredients are used such as imported Vanilla Bean Paste, Belgian Couverture Chocolate and fresh ingredients.
Do you take custom orders?
Do you take custom orders?
If you are holding an event and would like to place a custom order, please contact us and we will respond within 24 hours.
Need something sooner? Most of our online options are customizable!
food allergy disclaimer
At Briar & Main The Patisserie, we take food allergies seriously and make every effort to ensure the safety and enjoyment of our products.
However, it is important to note the following:
Our bakery operates in a facility that processes peanuts, tree nuts, soy, dairy, eggs, and wheat. While we implement strict procedures to minimize the risk of cross-contamination—including cleaning, sanitization, and separating preparation, cooking, and storage areas—we cannot guarantee that our products are 100% free of these allergens.
If you require a completely allergen-free environment, we highly recommend seeking a specialized allergy-free bakery.
Customers with food allergies should be aware of this risk and should exercise caution. Briar & Main The Patisserie cannot assume liability for adverse reactions caused by consuming our products or coming into contact with them.
If you have specific questions about our ingredients or food handling practices, please don’t hesitate to reach out to us. We’re here to help!